Refund Policy
Last updated: June 2026 · As required under Consumer Protection Act 2019
Summary
Annual plans: 7-day full refund window · Monthly plans: No refund after billing date · Pro-rata refunds for annual plans after 7 days
1. Monthly Plans (Starter ₹499/mo · Pro ₹1,499/mo)
Monthly subscriptions are billed on the same date each month. Due to the digital nature of the service and immediate access to all features upon payment, we do not offer refunds for monthly plan payments once the billing date has passed. You may cancel your subscription at any time — you will retain access until the end of the current billing period.
2. Annual Plans (Starter ₹4,499/yr · Pro ₹13,499/yr)
Annual plans come with a 7-day full refund window from the date of purchase.
- Within 7 days of purchase: Full refund, no questions asked
- After 7 days: Pro-rata refund for remaining full months (partial months not refunded)
- After 6 months: No refund
3. How to Request a Refund
Email
support@startuposs.in with:
- Subject: "Refund Request — [Your email]"
- Your registered email address
- Razorpay payment ID (found in your email receipt)
- Reason for refund (optional but helpful)
We will process eligible refunds within 5-7 business days to the original payment method.
4. Non-Refundable Items
- Monthly subscription fees after the billing date
- Annual plan fees after 6 months of use
- Fees where the account was terminated due to violation of our Terms of Service
5. Disputes
If you believe a charge was made in error, contact us at
support@startuposs.in within 30 days. We will investigate and respond within 72 hours.